Solutions to Common Problems

Missing sound files

Make sure you have downloaded the sound files from the relevant piece page: the ‘latest patch version’ download does not include the sound files; these need to be downloaded separately from the same page.

‘File is damaged’ when starting standalone applications

IMPORTANT: in recent MacOS versions, there is a known issue when downloading

Max standalones through browsers (such as Safari, etc.)

Before to download, one needs first to go to ‘System Preferences/Security & Confidentiality/General’

and check ‘Authorize the applications downloaded from: anywhere’.

If you do not do it, the system will display a misleading message saying that the ‘file is damaged’.

You just need to change the security parameters as described above, then restart the standalone.

Special note for MacOS Sierra: the ‘anywhere’ option is by default disabled. To enable it again:

start the application Terminal and type the following:

« sudo spctl --master-disable »

If you are experiencing any other problem, contact Jean-Baptiste Barrière: