Solutions to Common Problems

Missing sound files

Make sure you have downloaded the sound files from the relevant piece page: the ‘latest patch version’ download may not always include the sound files; these may need to be downloaded separately from the same page.

If sound files are actually separately downloadable, they should be placed in the same folder than the standalone, at the same level.

‘File is damaged’ when starting standalone applications

IMPORTANT: in recent MacOS versions, there is a known issue when downloading

Max standalones through browsers (such as Safari, etc.)

Before to download, one needs first to go to ‘System Preferences/Security & Confidentiality/General’

and check ‘Authorize the applications downloaded from: anywhere’.

If you do not do it, the system will display a misleading message saying that the ‘file is damaged’.

You just need to change the security parameters as described above, then restart the standalone.

For MacOS Sierra and later: the ‘anywhere’ option is by default disabled.

To enable it again: start the application Terminal and type the following:

« sudo spctl --master-disable »

If you are experiencing any other problem, contact Jean-Baptiste Barrière: